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Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with us.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Any information you submit through contact forms, applications, or purchases

We may also automatically collect certain non-identifying information, such as browser type, device information, and pages visited, to help improve website functionality and user experience.

How We Use Your Information

We use your information to:

  • Provide and manage our services

  • Respond to inquiries and customer support requests

  • Process transactions

  • Communicate important updates or information related to your account or services

  • Improve our website and offerings

Marketing Communications

Marketing communications are email only. We do not send marketing or promotional messages via SMS.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only when necessary to:

  • Process payments through secure third-party payment processors

  • Comply with legal obligations or lawful requests

  • Protect the rights, safety, or property of our business or users

Any third parties we work with are required to maintain the confidentiality and security of your information.

Data Storage and Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes administrative, technical, and physical safeguards.

Despite these efforts, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Breaches

In the event of a data breach that affects your personal information, we will notify affected users as required by applicable law and take appropriate steps to mitigate potential harm.

Your Choices and Opt-Out Options

You may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

You may also request access to, correction of, or deletion of your personal information by contacting us using the information below.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: rachel@backtodog.com
Business Name: Back to Dog

SMS Messaging Privacy Policy

Overview

We respect your privacy and are committed to protecting your personal information. This SMS Messaging Privacy Policy explains how we collect, use, and protect information related to transactional text message communications.

Types of SMS Messages

We may send transactional SMS messages only, such as:

  • Appointment or booking confirmations

  • Appointment reminders

  • Service-related notifications

We do not send marketing or promotional messages via SMS. All marketing communications, if any, are sent via email only.

Consent

By providing your mobile phone number, you consent to receive transactional SMS messages related to your interactions with our services. Consent is not a condition of purchase.

Opt-Out

You may opt out of receiving transactional SMS messages at any time by:

After opting out, you will no longer receive SMS messages unless you choose to re-enroll.

Information Collected

For SMS communications, we may collect:

  • Your mobile phone number

  • Message content related to transactional communications

  • Date and time of messages sent or received

How Information Is Used

Information collected through SMS messaging is used solely to:

  • Deliver transactional messages

  • Provide customer support

  • Ensure reliable and accurate service communication

Data Sharing

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
We may share information with service providers who assist with message delivery, solely for operational purposes and subject to confidentiality obligations. We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.

Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, or misuse.

Data Retention

We retain SMS-related information only as long as necessary to fulfill transactional purposes or comply with legal obligations.

Policy Updates

We may update this SMS Messaging Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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